Account Administrator

Overland Park
Posted 4 months ago

Account Administrator  – Overland Park, KS

General Information

  • Job Title: Account Administrator
  • Location: 7015 College Blvd, Suite 300, Overland Park, KS 66211 |  United States
  • Relocation Expense Covered: No
  • Employee Type: Regular Full Time
  • Job Category: Sales
  • Industry: Sales
  • Required Degree: 4 Year Degree
  • Manage Others: No

Job Description

The Account Administrator is an integral part of the Inside Sales team that works directly with the Sales team to provide support for administrative and sales activities. The individual who fills the Account Administrator role will contribute directly to the overall success of the company by working directly with the highest producing Senior Account Managers to help maintain existing customer relationships while also increasing business through new account development.

Responsibilities:

  • Support top-producing Senior Account Managers to maintain trusted advisor status and grow existing account relationships
  • Work with Senior Account Managers to develop and implement sales strategies to build trusted advisor relationships with new accounts
  • Operate as a lead point of contact for any and all matters specific to the accounts supported
  • Independently manage designated accounts as assigned
  • Communicate with customers regarding upcoming support contracts on behalf of Account Managers
  • Complete regular solutions training and maintain up-to-date knowledge of solutions offered
  • Gather information on new sales opportunities from Senior Account Managers and work with Service Coordinator to obtain pre-sales engineer availability and facilitate meeting scheduling with customers
  • Coordinate communication with Engineering team to obtain Bill of Materials (BOM) and Statement of Work (SOW) information needed for proposal generation
  • Work directly with vendors and manufacturers to secure deal registrations and accurate pricing for sales opportunities
  • Track expiration deadlines for all sales-related activities (i.e. deal registration, special pricing approval, etc.) and renew prior to expiration as requested
  • Work directly with Inside Sales team on proposal generation to ensure the timely and successful delivery of proposals according to customers’ needs and objectives
  • Facilitate delivery of proposals to customers for review as requested and delivery of executed proposals to Inside Sales team members for processing
  • Regularly communicate with Senior Account Managers on the status of open opportunities and determine next step action items to be completed
  • Ensure Senior Account Managers’ sales opportunities are recorded in ConnectWise and assist with keeping pipeline information updated
  • Track all sales activities completed for sales opportunities in ConnectWise
  • Assist with coordinating marketing campaign promotion to drive attendance
  • Assist with post-marketing campaign follow-up
  • Provide metrics and analysis of marketing event registration and attendance during marketing campaign lifecycle to team members, marketing team, and vendors

Requirements

The Account Administrator will gain a deep understanding of the Brand Mission and will filter all interactions and standards through it.  Will hold self and others accountable to the Brand Mission in daily operations.

  • Excellent customer service skills
  • Must be computer literate and proficient in Microsoft Office Suite: Word, Excel, Outlook
  • Demonstrate exceptional attention to detail
  • Must handle numerous assignments simultaneously while placing proper prioritization on tasks
  • Excellent time management skills
  • Ability to multi-task effectively in a fast-paced environment
  • Ability to work within a team, both in-person and through virtual media outlets
  • Capable of managing own workload with minimal supervision to tight deadlines
  • Professionally assertive
  • Bachelor’s degree in sales, business, marketing, communication or a related field
  • Desire to learn IT sales
  • Prior sales experience preferred but not required

Expectations:

  • Will be available via Slack or email to provide timely answers to coworkers, vendors, and customers
  • Must report to the Overland Park office Monday through Friday from 8:00 a.m. until 5:00 p.m. and handle or prioritize after hours requests and tasks appropriately and professionally
  • Be available to work outside normal designated hours as needed to meet deadlines
  • Travel to customer appointments, remote offices, and off-site events as assigned
  • Complete product and vendor training/certifications as assigned
  • Must have or obtain a laptop for business use to provide seamless mobility in the office and remote access

Choice Solutions Requirements & Expectations:

  • Express a positive and confident, can-do attitude
  • Dependable, adaptable, flexible and a team player
  • Personal dedication to ongoing training and development
  • Excellent organizational and problem-solving skills
  • Strong oral and written communication skills
  • Professional appearance, attitude and communication
  • Maintain confidentiality in all aspects of client, staff and agency information
  • Able to handle challenges and issues in a professional and supportive manner
  • Timely delivery of required internal documents, such as time sheets and expense reports

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