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Improving The Employee Experience in a Changing Work World

By January 4, 2022No Comments

by Jim Steinlage, President & CEO of Choice Solutions

Something that our organization has grown it success on and is part of our name is “Choices”.  Always offering customers “Choices” by not locking organizations into limited options and flexibility for the future. Now it is even more important to make sure organization have flexibility, especially with the changing workforce of tomorrow.

The working world is undergoing an incredible transformation. Companies and employees alike are coming to terms with new work environments as they look to what the future holds. The role of HR is changing, too, as many organizations move away from a one-size-fits-all approach to a more personalized employee experience.

As Millennial and Gen Z workers continue to demand flexibility and a greater work-life balance, remote work is becoming a mainstay. Organizations are finding more and more Millennials are in their current remote workforce and starting to make them the largest generation in the U.S. labor force. We see the preference of working remote, hybrid, or physical office seems to follow the age group from Millennials/Gen Z, Gen-Xers to Boomers in that order.

Adapting to this new way of thinking is a crucial step for businesses that want to invest in a digital transformation. Organizations everywhere must now think about how they can access and engage with a talent pool that’s no longer working or willing to work within traditional workplaces, at least part of the time. For your remote workforce look for self-starters, independent thinkers, problem solvers and constant desire to learn to maximize your investment.

Change Is More Possible Than We Thought

As the Covid crises hit in 2020 it amplified what we felt the future would be moving toward and what our firm had been marketing and specializing in for years. The sudden shutdown of organizations companies and helping employees adjust to new ways of working became a priority. It turns out it isn’t as complicated as many businesses believed it might be. With technology on their side, organizations in every sector are learning to:

  • Develop a digital culture that focuses on people and technology. As a result, organizations are attracting and retaining premium talent and seeing an increase in innovation and efficiency.
  • Use cloud services and teleconferencing platforms to provide employees access to the information they need to complete tasks and make sound business decisions.
  • Equip employees with software and technologies above and beyond mobile phones, laptops, and other accessing devices. Online office suites, screen-sharing software, and reliable internet connections are boosting productivity and engagement.

Applications, automation, AI, de-centralization, voice to code translation, and more are helping fuel collaboration and growth, providing businesses with the tools they need to embrace the journey into a tech-powered future that balances consistency and evolution.

Improving The Employee Experience in a Changing Work World

Moving forward, a hybrid work model is likely the most realistic environment, with some employees working partly on-site and partly at home. Others may work full-time in-office or remotely.

Some industries are already thriving with a hybrid approach. Many are in the waiting and watching stage as they explore ways to ensure a successful implementation. No matter where they are in their digital transformation journey, they all face the same challenges when it comes to employee productivity, satisfaction, and happiness in a tech-driven world.

One solution many organizations are turning to is digital workspaces. These centralized, cloud-based platforms provide tools and services employees need to do their work effectively across multiple channels and devices. They simplify and secure workflows for all types and sizes of businesses and allow them to create customizable digital infrastructures to support a variety of use cases.

Here’s how adopting a digital workspace can help your organization improve collaboration, productivity, and security.

  • Getting work done. Employees say they spend far too much time switching between time-consuming tasks. A virtual desktop gives everyone access to identical data, files, and applications. Employees can connect to their work environment seamlessly and securely, regardless of their network or work location. No more reshipping laptops.
  • Keeping information secure. A productive office environment needs adequate security measures in place. This is particularly true for highly regulated industries like banking and healthcare. Digital workspaces equip organizations with protected access to applications across networks but because data is stored in a centralized location, information isn’t compromised as easily by theft or loss of a device. Virtual desktops also offer adjustable security controls, such as multi-factor authentication, and organizations can set different parameters for leaders and employees based on job title or location.
  • Simplifying remote collaboration. Digital workspaces include collaboration tools that allow users to share files and manage products digitally. Enabling fast access to files, documents, and other data lets employees easily collaborate on projects whether they’re working on-site or at home.

The need for a more efficient and secure way to work is universal. For businesses shifting to a hybrid work model, digital workspaces are not only beneficial but they’re also becoming essential.

How Companies Are Redefining What Work Means

Here’s what some businesses are doing to reduce complexity and help their people be as productive as possible.

Moving to a digital workspace has made it possible for organizations to deliver both its legacy apps and SaaS apps like Zoom and Office 365 more securely to its agile workforce. This allows organization to tap into different markets for talent. For instance, agents that speak different languages no longer need to be in physical call centers. And there’s no need to ship people laptops; they simply click on a link to set up their virtual desktop securely.

COVID-19 forced companies to rethink operations to where it could quickly deploy a digital workspace solution that had workers up and running in hours versus days or weeks. Bringing access to new talent pools while reducing environmental impact and real estate-related costs as more people work from home was an additional benefit.

Large cities horrific road congestion that can consume up to hours of an average employee’s workday. These commute times adversely affected employees’ productivity. Using digital workspace services that stored information in the cloud. Remote employees now receive secure, single sign-on access that gives them a simple, seamless experience, even on personal devices.

Reimagined what work means. In some types of work employees can choose their hours, there are no fixed holidays, and no permanent office. Instead, the company focuses on results.

Technology plays a critical role in the approach’s success, with a digital workspace delivering a secure and unified employee experience. Remote team members are free to work from the device of their choosing as well as their preferred operating system. Of course, data security and compliance with government standards are a given, built-in micro apps help deliver a streamlined workday for employees by organizing, automating, and guiding work in an intelligent and personal way, entirely transforming the employee experience.

Tackling the Challenges of Future Work

Finding appropriate support for your business’s changing work environment is much less complex when you take advantage of what digital solutions offer and you have built your organization solutions on flexibility and “Choices”.  Simplicity, flexibility and customizable digital workspace allow you to choose features and controls that meet your organization’s specific requirements. Individual employees win by creating work environments tailored to their needs and how they best get their work done.

It’s apparent organizations everywhere are becoming more remote, more tech-driven, and more cloud based with each passing day. By finding tech solutions that grow with them, organizations can discover new ways of connecting their workforces while staying ahead of the competition. It will be necessary as they compete for customers and talent in the future.

 

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